Shipping and Delivery


Shipping charges are based on the delivery location and order weight. The Town Square Energy store offers shipping via United States Postal Service (USPS), Fedex and United Parcel Service (UPS). Most orders for in-stock products ship the same day if received prior to 11:00 am ET for UPS Ground and Fedex Ground shipments. Orders designated as Next Day Air or 2nd Day Air received by 11:00 am ET will ship the same business day. Ground orders received after 11:00 am will ship the next business day. USPS Priority Mail Orders will ship the next business day. 

Note: our business days are Monday through Friday with the exception of public holidays.

Order status and tracking information may be monitored through the Your Account section of the site.

International Shipments

All international orders will be shipped via the US Postal Service. The price of shipping will be determined based on the weight of your order. NOTE: International orders do not qualify for any Free Shipping offers. 

We have found that shipping via the US Postal Service (USPS) is the most cost effective and reliable method for shipping internationally from the US. Other services such as FedEx and UPS charge higher rates to ship internationally, and have the added costs when you factor in brokers and customs fees. If you have a freight forwarder in the US, we would be happy to work them. Orders may take up to 2 weeks to arrive.


At Town Square Energy, we aim to reduce our environmental impacts, as well as our customers'.  We strive to reuse packaging boxes whenever possible. We primarily use 100% recycled polystyrene peanuts for packaging, and encourage you to recycle these peanuts. For locations of peanut recycling centers see the recycling sections, or call the Peanut Hotline at 800-828-2214. Many Mail Boxes Etc® and The UPS Store™ locations also accept clean foam peanuts for recycling.


If products are on backorder we will provide you with an estimated ship date for the backordered products, usually by e-mail. You are also able to check on an order’s status through the Your Account section of our site.

Free Shipping

For items designated as Free Shipping, Town Square Energy will select the most economical shipping method which includes UPS Ground, Fedex Ground or USPS. Free Shipping offers are only valid for locations in the 48 Contiguous United States and does not apply on shipments to Hawaii, Canada, Alaska, or any other International destination. This offer is also not valid for APO/FPO locations. Free Shipping cannot be combined with any other available offers, discounts, or incentives.

Order Modifications/Cancellations

Customers wishing to change or cancel order should contact us at 

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